Your online reputation is the lifeblood of your business. Negative publicity, bad reviews or venomous forum threads can harm your business and can seriously hurt your bottom line.
We are living in a world where more than 64% of customers trust online search engines when looking for a product or service, and around 97% of people read online reviews before making a purchase. Not only this, studies show that 49% of customers expect at least a 4-star rating before they conduct business with any company.
If you have a few 1 or 2 star reviews, you could lose almost 86% of your potential customers.
Your online presence serves as the initial point of contact with your customers. It serves as a first impression which can ultimately make or break the interest they maintain in your brand. To ensure that you are optimizing your success and having your desired impact on your customers, you must focus on both enhancing your existing presence as well as expanding it, so that it can extend its overall reach. Chili has a team with years of experience, so we know exactly what needs to be done to strengthen the relationship between yourself and your customers, with a seamless customer experience that develops loyalty and trust.
No more “Ouchy Situations”
We offer much more than a basic online review management service.
Our team works closely with you to develop a comprehensive strategy that jumpstarts your image on various channels such as review sites, social media, press releases and more.
Let our warriors prepare themselves! We strive to provide you with a means of efficient prevention that enables you to proactively protect your company against situations that may have a negative impact on your success. There are a number of things that can go wrong when it comes to running a business that could cause you to have a serious PR situation on your hands. Regardless of the size of the problem, we’ll help you assess the situation, identify immediate points of action and start improving your brand image. We’ll report back to you with campaign developments and ensure every action restores a piece of your reputation – until it’s completely mended and intact again.